Privacy Policy

Last updated September 29, 2026

This policy explains what information The Onyx at Luray (“we” or “us”) collects through theonyxatluray.com, why we collect it, and who we share it with. We keep it short because we collect very little.

What we collect

When you book a stay, we ask for your name, email address, phone number, your dates, the number of guests and pets, and any notes you choose to add. We also record that you accepted the rental agreement and liability waiver, and when you did.

When you pay, you pay through PayPal. Your card or bank details go straight to PayPal and are never seen or stored by us. PayPal tells us the amount paid and a transaction number so we can match it to your reservation.

When you just browse, we don’t ask you for anything. Like most websites, our hosting and security services keep standard server logs (such as IP address and browser type) to keep the site running and protect it from abuse.

How we use it

• To confirm and manage your reservation, including sending your confirmation, balance reminders, arrival details, and any cancellation notice.
• To contact you about your stay if something comes up.
• To keep accurate records for accounting, taxes, and the rental agreement.

We don’t sell your information, and we don’t use it for advertising or add you to a marketing list.

Who we share it with

• PayPal, to process your payments. See PayPal’s privacy statement.
• Our website host and security providers, which store the site and protect it from attacks.
• Our calendar sync with Airbnb, which shares only the dates that are booked, never your name or contact details.
• Anyone the law requires us to share it with.

Cookies and outside content

Our site doesn’t use advertising or tracking cookies. PayPal and our security service may set cookies they need to work, such as preventing fraud during checkout. Our Instagram section links out to Instagram, and once you’re on Instagram their own privacy policy applies.

How long we keep it

We keep reservation records for as long as we need them for your stay, our tax and accounting records, and any questions about the rental agreement. After that, we delete them.

Your choices

You can ask to see the information we have about you, correct it, or have it deleted when we no longer need it for the reasons above. Just email us and we’ll take care of it.

Contact

Questions about this policy? Email [email protected].

If we change this policy, we’ll post the new version here with a new date.